At Re-Treat CBD, we are committed to maintaining high editorial standards and ensuring that our content is accurate, well-researched, and informative. However, we understand that there may be occasions when readers feel that we have fallen short of our standards.
If you have a complaint about any of our editorial content, please follow the steps below:
Contact us: Please email us at complaints@re-treatcbd.co.uk with details of your complaint. Please include the title and date of the article, as well as the specific issue you have identified.
Response time: We will acknowledge your complaint within 48 hours and provide an estimated time frame for resolving the issue. We aim to respond to all complaints within 10 working days.
Investigation: We will investigate your complaint thoroughly and consult with relevant parties to ensure that we have all the information necessary to respond.
Resolution: We will respond to your complaint in writing, either by email or letter. Our response will explain the outcome of our investigation and any actions we plan to take.
Appeal: If you are not satisfied with our response, you may appeal the decision. Please provide additional information or evidence to support your appeal, and we will review the case again.
We take all complaints seriously and are committed to resolving issues as quickly and effectively as possible. We value feedback from our readers and use it to improve our editorial content.
If you have any questions or concerns about our editorial complaints policy, please contact us at complaints@re-treatcbd.co.uk.